Questions about your order, our formula, or your refund? Our customer support team is here Monday through Friday, ready to give you a real answer fast.
The fastest way to reach us. Send us a detailed message about your question or concern, and we'll typically respond within 24 business hours.
Email: support@heiroup.com Response time: Within 24 business hoursOur customer service team is available during the following hours. We are closed on major US holidays.
Monday – Friday 9:00 AM – 5:00 PM EST Saturday – Sunday: ClosedFor tracking, delivery questions, or address updates, please have your order number ready. This helps us help you faster.
View Shipping Policy → View Refund Policy →HeroUP comes with a 180-day, no-questions-asked guarantee. To start a return, just email us with your order number and we'll handle the rest.
Request a Refund →Fill out the form below and a member of our team will reach out as soon as possible. Please include your order number if your question is about a specific purchase.
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Most common questions are already answered on our FAQ section.
View FAQ →